Mobile Internet Filter

What is Mobile Internet Filter?

Enjoy peace of mind with Singtel Mobile Internet Filter, knowing your loved ones is now protected from exposure to inappropriate content, social network risks and other mobile internet threats. What’s more, you can have remote access to control their mobile data usage, at your convenience using the IDEAS web and mobile friendly site and My Singtel app. Simply sign up now to:

  • Set your child’s mobile internet content filtering according to age group

Age category:

  • Child (Below 12 years old)
  • Teens (13 to 18 years old)
    • Get alert reports via SMS or email when your child surf inappropriate contents on their mobile device
    • Set time restrictions for mobile internet access
Who can sign up for this Mobile Internet Filter service?
All Singtel Mobile postpaid customers can subscribe this service for their children or wards as long as they are Singtel Mobile postpaid customers too. Family, parents, guardians can now manage up to 5 lines under their mobile number. This service is currently not available to children or wards who are Singtel prepaid customers or BlackBerry mobile phone users.
How much is this Mobile Internet Filter service?

Customers can subscribe to this service at a nominal monthly subscription fee of $3 per number, up to a maximum of 5 numbers.

Description Min. Contract Term Charges (with GST)
Mobile Internet Filter (1 Number) 1 Month   $3.21
Mobile Internet Filter (3 Numbers)   1 Month   $6.42
Mobile Internet Filter (4 Numbers)   1 Month   $9.63
Mobile Internet Filter (5 Numbers)   1 Month   $12.84
Mobile Internet Filter (6 Numbers)   1 Month   $16.05
How can I sign up for Mobile Internet Filter service?

Simply sign up for this service via the below methods. You can sign up to 5 lines under your account.

  1. Simply dial *MIF (*643) and reply with respective option for service activations.
  2. IDEAS website (www.ideas.singtel.com
  3. IDEAS Mobile website (using your smartphone)
  4. My Singtel app
  5. MyAccount (myaccount.singtel.com)
  6. Singtel Retail Shops & Singtel Exclusive Resellers

Once the service is activated, you can proceed to IDEAS website on your computer, IDEAS Mobile website on your phone or My singTel app to personalize your settings for the designated number. For more information on how to get started, click on user guide.

Is Mobile Internet Filter service device dependent?
No, Mobile Internet Filter is compatible on majority of the mobile devices (excludes BlackBerry devices).
Do I need to download any application on my child/ward’s mobile phone before using this service?
No, you do not need to download any application onto your child/ward’s mobile phone. Simply log in to IDEAS website on your computer or IDEAS Mobile website on your phone or My Singtel App to manage all the settings.
Do I need to download any application on my mobile phone before using this service?
No, you do not need to download any specific Mobile Internet Filter application on your mobile phone. Simply log in to IDEAS website on your computer or IDEAS Mobile website on your phone or My Singtel App to manage all the settings.
Do I need to obtain any prior approval before I can personalize my child/ward’s profile?
To prevent potential abuse of the service and to protect our customers’ interest, a SMS will be sent to the newly added number under your Mobile Internet Filter account. Your child/ward will need to reply and acknowledge the service acceptance via the same SMS within 24 hours before you can start personalizing their profile.
My iPad cannot receive and send SMS. Can I control my child/ward accessing my iPad?
After you have added your iPad mobile number under your child list, your child/ward can log in to Singtel IDEAS website with your iPad mobile number.  Your child/ward will then need to acknowledge the service acceptance from the IDEAS website.
What will happen if my child/ward did not accept the service within 24 hours?
You will be notified if your child/ward fails to accept the service within 24 hours. You will then need to login to Mobile Internet Filter and resend your request.
What happen if my child/ward changes their mobile phone but retain the same mobile number?
The service will continue without any service interruption as the management of the numbers is done remotely via web. However, we regret to inform that this service is currently not available for prepaid customers and also not supported on BlackBerry devices.  If you need to terminate Mobile Internet Filter service, kindly call 1688 or login My Account.
What happen if my child/ward changes their SIM card but retain the same mobile number and handset?
The service will continue without any service interruption as the management of the numbers is done remotely via web.
What happen if my child/ward changes their mobile number?
You will need to remove your child/ward’s old mobile number and add his/her new mobile number via the Mobile Internet Filter service in IDEAS website on your computer or IDEAS Mobile website on your phone. Just like adding a new number, you can only personalize the settings for the designated mobile number after the child accepts the service.
What happen if I change my mobile number?
You need to terminate Mobile Internet Filter service under your old number. You will then need to reapply for the service and start the personalization under your new Singtel Mobile number.
Is there any termination penalty for Mobile Internet Filter service?
The minimum term is 1 month, thus any termination within the month will still be charged.
Is Mobile Internet Filter service supported when using a Multi-SIM?
Yes, this service is supported on both the primary and secondary SIMs.
Is Mobile Internet Filter service supported on Broadband on Mobile (dongles and tablets)?
Yes, this service is supported on Broadband on Mobile.
My child/ward is currently on BlackBerry Flexi Plan/BIS/BES VAS. Is Mobile Internet Filter service supported?
No, this service is not supported on BlackBerry Flexi Plans / BIS / BES VAS.
How do I sign up for Mobile Internet Filter service?

Simply sign up for this service via the below methods. You can sign up to 5 lines under your account.

  1. Simply dial *MIF (*643) and reply with respective option for service activations.
  2. IDEAS website (www.ideas.singtel.com
  3. IDEAS Mobile website (using your smartphone)
  4. My Singtel app
  5. MyAccount (myaccount.singtel.com)
  6. Singtel Retail Shops & Singtel Exclusive Resellers

Once the service is activated, you can proceed to IDEAS website on your computer, IDEAS Mobile website on your phone or My singTel app to personalize your settings for the designated number. For more information on how to get started, click on user guide.

What is my IDEAS username and PIN?
Your IDEAS username is your mobile number with a 65 prefix. Kindly create a Singtel Mobile IDEAS account via www.ideas.singtel.com if you do not have one currently.
How does Mobile Internet Filter service work and what are my benefits of using this service?

Enjoy a peace of mind with Singtel Mobile Internet Filter service, knowing your loved ones is now protected from exposure to inappropriate content, social network risks and other mobile internet threats. What’s more, you can have remote access to control their mobile data usage, at your convenience using the IDEAS web, mobile friendly site and My Singtel app. You can:

  •  Set your child’s mobile internet content filtering according to age group

Age category:

-    Child (Below 12 years old)

-    Teens (13 to 18 years old)            

  • Get alert reports via SMS or email when your child surf inappropriate contents on their mobile device
  • Set time restrictions for mobile internet access

When the child/ward accesses a restricted site, the browser will be redirected to our Singtel page displaying that the site has been blocked by Mobile Internet Filter service.  You will also receive a SMS/email informing you that your child/ward has tried to access a restricted site.

Your child will also not be able to surf or use mobile data under Singtel network during the specified period if the time restrictions parameters are set. However call or SMS services will not be affected during the restricted time period.

Can I customize the Mobile Internet Filter service to suit my individual child’s profile?
Yes. This service offers customizable settings for up to 5 numbers under 1 mobile account. For instance, you can set mobile internet filtering for your Primary School child under age category below 12 and your teenage child from 13 to 18 years old. Similarly, you can select and customize the time restrictions based on their individual schedules of up to a maximum of 3 restriction groups.
How does Singtel decide on which websites to block with Mobile Internet Filter service?
Singtel uses a pre-selected content categories filtering based on the age of the subscribed child/ward provided. Any websites that falls under these pre-selected content categories will be blocked. The websites content categorization is managed by a professional company which analyses the websites and the database is managed and updated regularly.
How do I know which are the pre-selected content categories which are blocked for my child/ward under Mobile Internet Filter service?
Please visit www.singtel.com/mobileinternetfilter to find out the pre-selected content categories that are recommended for children of the 2 age groups. With the proliferations of internet contents daily, no filtering service will be a 100% foolproof. Parents or guardians should note that this service is not a replacement for parental / adult supervision.  The service may not block access to all unwanted or undesirable websites and Singtel makes no warranty of filtering accuracy.
Can I customize the content categories or specific website to be blocked for my child/ward?
We regret to inform you that the pre-selected mobile content categories are fixed and cannot be customized.
Can I customize the time restrictions timing to be blocked for my child/ward?
Yes, you can customize up the time restrictions up to a maximum of 3 restriction groups.
Am I able to know which restricted websites my child or ward has visited on his/her mobile device?

Yes, you can have up to 1 month visibility of all the restricted websites that your child/ward has browsed on their mobile device once you set the alerts. Simply log in to IDEAS website or IDEAS mobile web and select the report period for each child. You can also choose to be alerted via SMS or email upon the access of the restricted websites.  (Note: For every hour, we only send SMS to the parent for the first SMS, and every 50th SMS).

The report lists all website access within each browsed page including banners or links which might fall under the restricted content categories.

I have completed customizing the contents and time restrictions for my child or ward. What should I do next?
You should turn off and on your child’s/ward’s mobile device after personalizing and saving your settings in order for all personalization to take effect.
What does Mobile Internet Filter service track and manage?
Mobile Internet Filter service lets you track and manage your child/ward’s mobile internet access activity from content filtering to time restrictions.
Will Mobile Internet Filter service still work if my child/ward’s mobile device is connected via WiFi?
No, this service will not work if the mobile device is connected via WiFi, be it at home or outside. Please turn off the WiFi’s setting and connect via Singtel Mobile network to ensure that your child/ward is protected.
Will Mobile Internet Filter service still work if my child/ward roams overseas?
Yes, this service will still work if your child/ward is roaming overseas.
Will Mobile Internet Filter service still work if my child/ward is using mobile applications e.g. certain video or social media application, on their device instead of the phone’s native browser?
Mobile Internet Filter service might not work as each unique mobile application is designed differently and they might not be filtered through Singtel Mobile network.
Can I track the geographical location of child/ward’s mobile device?
No, Mobile Internet Filter does not offer this feature. However Singtel has another service, Locator Plus that will allow you to track and monitor your child/ward’s geographical location.
Can I enjoy the same Mobile Internet Filter protection for my child/ward at home?
Singtel is pleased to introduce Home Internet Filter that is customized to help families better manage their home devices.